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Mercedes-Benz

Mercedes Me®

How Luxury Comes to Life

Mercedes Me® is a collection of services and features - available in four distinct packages - that makes your ownership experience smarter, safer, more convenient and more fun than ever before. Enjoy the base package, Mercedes Me® Connect, standard for five years with any new Mercedes-Benz.

 

Remote Access

It begins with Mercedes Me® Connect, the standard Mercedes Me® package that powers many of the features of Mercedes me. This is what allows you to start your car, lock your doors, or send an address to your navigation, all from the Mercedes Me app. Plus, you can easily connect with Roadside Assistance or send diagnostic data to your dealer. Services include:

  • Remote access from your phone or computer with Mercedes me
  • Vehicle locating and tracking
  • In-vehicle apps like Yelp and local search
  • Remote diagnostics for easier servicing

Standard for the first 5 years

 

Remote Access Services

Remote Start [1], [2] •
Start your vehicle from anywhere, and if climate controls were on, they will automatically heat or cool to your last setting.

Remote Door Lock & Unlock •
Lock or unlock your vehicle from virtually any location with the Mercedes me app on your iOS or Android smartphone. You can also do this with a phone call to the mbrace® Response Center (operator assistance requires the mbrace® Secure package).

Remote Horn & Lights •
Help locate your car in a crowded lot, or call attention to it in an emergency, by remotely sounding the horn and flashing the exterior lights for a period of five seconds. This feature is accessible through the Mercedes me app.

Send2Benz [3] •
Lets you send an address from the Mercedes me app on your phone directly to the COMAND navigation system in your car. When you get to your car, you can start navigating right away, or save the address in the system's memory.

Vehicle Finder [1] •
View your car's location on a map on your smartphone, if you've forgotten where you parked or want to monitor your vehicle.

Roadside Assistance Connection •
If your Mercedes-Benz needs a jump start, its spare tire installed, or if you have any other vehicle trouble, one button puts you in touch with our legendary Roadside Assistance. Even before your conversation begins, the vehicle transmits its GPS-based location and information about its model and color to the Roadside agent.

Valet Protect [1] •
Set up a boundary on your smartphone, and receive a text message alert if your car is turned on, off or exits the "virtual fence."

  

 

Message Center
Get vehicle-related reminders and notifications from Mercedes-Benz via messages sent to your smartphone.

Dealer Information •
Easily contact your preferred dealer, or receive assistance in finding one that's nearby, with the push of a button in your car or via the Mercedes me app. A live assistant can not only look up the dealer for you, but also place the call to connect you to the desired department.

Curfew Minder •
Monitor use of your vehicle by receiving alerts when your vehicle has been started during a specified time or date.

Speed Alert
Receive text alerts if the vehicle exceeds a speed that you select and set up on the Mercedes me app.

Driving Journal •
See where your Mercedes-Benz has been driven using an online map with a "breadcrumb" trail of its recent locations.

Travel Zones
Set up virtual boundaries and be alerted if the vehicle travels across them.

My Mercedes Electric Vehicle Homepage
View your electric or plug-in hybrid vehicle's charge status, map its driving range, locate charging stations, preheat or cool the cabin, and more, all from your computer or smartphone via the Chrome™ and Safari® Web browsers.

• Included in Mercedes me app

 

Safety & Security

The Mercedes Me® Secure package uses cutting edge technology to keep you safe inside your car, and informed when you're not. So if you're ever in an accident, someone is on the way, and if your vehicle is ever stolen, you're the first to know. Services include:

  • Automatic collision and alarm notifications
  • SOS/Emergency call capabilities
  • Safe Ride if you're ever unable to drive
  • Crisis Assist in the event of a disaster

6-month free trial, $199/year thereafter

 

Safety, Security & Convenience Services

Automatic Collision Notification
With Mercedes Me® Secure, if an air bag or seat-belt Emergency Tensioning Device is activated, your Mercedes-Benz can automatically place a call to the Mercedes Me® Emergency Response Center, including reporting your location, even if you can't.

Stolen Vehicle Location Assistance
The GPS system that's built into your Mercedes-Benz can assist authorities with stolen vehicle recovery. Once you file a police report, a phone call to Mercedes Me® offers a safe and effective way to help the police locate and recover your car.

SOS/Emergency Call
If you ever need help, or see someone else who does, one button in your Mercedes-Benz can connect you to trained emergency response personnel who can stay on the line until help arrives.

Agent-Assisted Door Lock & Unlock
Lock or unlock your vehicle from virtually any location with a few taps on your smartphone. Or if you've locked your smartphone in the vehicle, borrow a phone to call the Mercedes Me® Response Center, and an agent can unlock it for you.

Automatic Alarm Notification
Your vehicle's factory-installed antitheft alarm system can send you an alert via email, text message or phone, whichever is your preference, if the alarm is triggered while the vehicle is parked.

  

 

Crisis Assist
In the event of a disaster, an Emergency Response Specialist is just a button away to provide you critical, real-time guidance and support with evacuation and shelter information, as well as help after the event (e.g. aid station locations, contacting family, contacting insurance carriers.)

Dealer Connect
asily contact your preferred dealer, or receive assistance in finding one that's nearby. With the push of a button in your car, a friendly Mercedes Me® operator can not only look up the dealer for you, but also route your call directly to the desired department.

Safe Ride
If you find yourself unable to drive, Mercedes Me® can help you contact a family member or taxi company for a ride home.

Vehicle Information
From setting the clock to understanding an indicator light, you can connect to a trained product specialist with the push of a button in your car or using the Mercedes me app, anytime you have a question about your car and its features.

  

 

Travel & Assistance

At Mercedes-Benz, we know that time is the greatest luxury of all. With an Mercedes Me® Concierge package, you have your own personal assistant who can help you with dinner reservations, event tickets, travel arrangements, and more. And you can access them anytime using the i-button or the Mercedes me app. Services include:

  • Mercedes-Benz Concierge
  • Location-based traffic
  • Location-based weather
  • Turn-by-turn route assistance

3-month free trial, $20/month thereafter [6]

 

Personal Assistance Services

Mercedes-Benz Concierge
Enjoy virtually unlimited assistance from a helpful agent with knowledge and resources to aid with almost any request. Contact an expert Concierge when you're on the road, or from the Mercedes me app on your smartphone. Get expert recommendations and reservations for travel and dining out, tickets to events, and answers to almost any question.

Location-Based Traffic
Hear up-to-date voice-delivered traffic information in your car, based on your current vicinity or along preferred routes that you set up online (up to eight routes may be programmed).

Location-Based Weather
Listen to the latest weather conditions, forecasts and alerts, based on your current location.

  

 

Points-of-Interest (POI) Destination Download [3]
Plan your routes on-the-go with the touch of a button. A specialist will help you select a point of interest (POI) from over 15 million POIs and then send the address to your vehicle's navigation system. Then you can access directions based on your vehicle's current location.

Turn-by-Turn Route Assistance
Enjoy operator-assisted turn-by-turn route instructions to virtually any destination, including more than 15 million Points of Interest (POIs) in our database. The assistant can also download the POI directly to your car's COMAND navigation system.

 

 

Entertainment

The Mercedes Me® Entertain package makes driving your Mercedes-Benz even more enjoyable by providing a never-ending soundtrack to your ride. Choose from millions of stations, playlists, and podcasts from around the world, all searchable by location, genre, and name. Services include:

  • In-vehicle WiFi hotspot
  • TuneIn Radio
  • iHeart Radio

3-month free trial, $18/month thereafter [6]

 

Internet Radio, Online Maps, & WiFi Services

TuneIn Radio
Listen to more than 100,000 radio stations and 2 million podcasts from around the world, searchable by location, genre, station type, station name and even station call sign.

WiFi [8]
Your vehicle becomes a 3G WiFi hotspot allowing you to connect up to four devices to the Internet.

 iHeartRadio [7]
This all-in-one digital radio service lets you find more than 1,500 Live Stations or create commercial-free, all-music Custom Stations featuring songs from the artist you select and similar music.

 

 

Mercedes Me

Mercedes Me is the ultimate ownership experience from Mercedes-Benz. Mercedes Me connect allows our drivers to utilize many of their free Mercedes Me® Connect features, including Remote Start, Lock/Unlock, Send2Benz, and Vehicle Monitoring - all from the Mercedes me app. Plus, you can log in to view your manuals, maintenance info, how-to videos, financial terms, and more. Discover more on Mercedes me, and sign up to get started. 

 
Available on iOS and Android

Frequently Asked Questions

How do I become a Mercedes Me® subscriber?

To subscribe to Mercedes Me® Connect, you must own a MY16 or later Mercedes-Benz equipped with Mercedes Me® hardware. For more information, stop by a Mercedes-Benz dealership for personal assistance.

How do I activate Mercedes Me®?

There are three options for activating your Mercedes Me® service:

  • Visit your local dealer to complete a Mercedes Me® subscriber agreement
  • Call the Mercedes Me® Response Center directly toll-free at (866) 990-9007 or
  • Push the i-Button in your vehicle

If the system has been activated, the Mercedes Me® service button will light up for 5-10 seconds after the ignition has been turned on. This indicates that the buttons are functional. They will soon turn off and then light up again with the next ignition cycle.

Do I need Mercedes Me® to have a Mercedes me account?

No. Mercedes Me is free for everyone, regardless of your vehicle or Mercedes Me® account status. However, customers with Mercedes Me® Connect or Mercedes Me® Concierge will have access to additional features.

Do you need my credit card to activate Mercedes Me®?

You do not have to provide a credit card to activate Mercedes Me® Connect, the standard package that includes a wide range of remote access features, remote diagnostic test and numerous Mercedes-Benz Internet-based applications. All eligible MY16 or later MBUSA vehicles include Mercedes Me® Connect service standard for five years.

Where is the Mercedes Me® service available?

The service area coverage for vehicles sold and registered in the United States and Puerto Rico is limited to the 50 states, District of Columbia and Puerto Rico. When traveling from the U.S. to Canada or Mexico with your Mercedes-Benz vehicle, services may be limited or unavailable.

What do I do if I forget my PIN?

You can reset your PIN (Personal Identification Number) by pressing the i-Button in the vehicle or by calling the Mercedes Me® Response Center toll-free at 866-990-9007. You will be required to provide some account information in order to verify your identity.

How does Mercedes Me® Concierge work?

The Mercedes Me® Concierge service provides an extra measure of luxury and convenience with personal assistance available at the touch of a button or a phone call, 24 hours a day, seven days a week. Mercedes Me® Concierge allows you easy access to a broad range of personalized services. Requested services are fulfilled by a Concierge Specialist and billed directly to your credit card by the merchant involved in the transaction. The Concierge Specialist has access to your credit card on file and will verify your Mercedes Me® 4-digit PIN for security reasons.

What types of services are available through Mercedes Me® Concierge?

Mercedes Me® Concierge can provide a broad range of services including but not limited to:

  • Airline reservations and ticket purchase
  • Car rental reservations
  • Hotel recommendations, reservations and directions
  • Dining recommendations, reservations and directions
  • Movie and theater tickets and directions
  • Sporting event tickets and directions
  • Concert tickets and directions
  • Unique requests and gift purchases such as flowers, gift cards, etc.
  • Medical Help and Safety Support (e.g., locating a physician while on vacation or assistance in filling prescriptions)
  • Assistance gaining access to sought-after events and restaurants
  • Lost baggage assistance
  • Assistance wiring cash
  • Research and answer questions
  • Wake-up calls
  • Reminders for birthdays, anniversaries, and other events
  • Virtually anything that can be arranged over the phone or on the Internet

Is Mercedes Me® Concierge available to me 24/7?

Yes. Mercedes Me® Concierge services are available 24/7 through the i-Button in your Mercedes-Benz or through the Mercedes me mobile app on your iPhone or Android device. And, you don't have to be in your vehicle to use concierge services.

Mercedes Me® services are provided by Verizon Telematics Inc. on behalf of Mercedes-Benz and are subject to the Mercedes Me® Terms of Service which can be found on www.MBUSA.com/mbrace® or by calling 877-570-0367. Mercedes Me® is compatible with select Apple iPhone® models running iOS 4.2 or later, and Android-based phones running OS 2.1 or later.

[1] Requires Mercedes me app, and a subscription to Mercedes Me® Connect

[2] Available on select 2016 and newer model lines. Check with dealer for details.

[3] Requires COMAND® system with navigation, which is optional on some model lines.

[4] Yelp is a registered trademark of Yelp! Inc.

[5] Morningstar is a registered trademark of Morningstar, Inc.

[6] Mercedes Me® Connect five year complimentary services begin on the date of new vehicle purchase. Balance of complimentary service can be transferred with vehicle to subsequent owner. Limit one trial per service per vehicle owner. Month-to-month, annual and/or extended term payment(s) are automatically billed to customer's credit card unless service is cancelled prior to the end of the trial. Pricing for extended term subscriptions can be obtained by calling 877-570-0367. Certain restrictions and limitations of service apply.

[7] iHeartRadio is a registered trademark of Clear Channel Broadcasting, Inc.

[8] Available on most 2016 and newer model lines. Restrictions may apply.